You keep customers by delivering on your promises, fulfilling your commitments and continually investing in the quality of your relationships. 1.23K
The purpose of a business is to create and keep a customer. All business activities must be focused on this central purpose. 1.4K
Everyone is in the business of customer satisfaction. Who are your customers and how are they doing. 1.34K
Only undertake what you can do in an excellent fashion. There are no prizes for average performance. 1.99K
People create their own success by learning what they need to learn and then by practicing it until they become proficient at it. 956
The future belongs to the competent. It belongs to those who are very, very good at what they do. It does not belong to the well meaning. 945
Character is the ability to follow through on a resolution long after the emotion with which it was made has passed. 691
Deal honestly and objectively with yourself; intellectual honesty and personal courage are the hallmarks of great character. 2K
Resolve to pay any price or make any sacrifice to get into the top ten percent of your field. The payoff is incredible. 1.38K
I found every single successful person I’ve ever spoken to had a turning point. The turning point was when they made a clear, specific unequivocal decision that they were not going to live like this anymore; they were going to achieve success. Some people make that decision at 15 and some people make it at 50, and most people never make it at all. 672
Whatever you believe with emotion becomes your reality. You always act in a manner consistent with your innermost beliefs and convictions. 2.07K
If you did not care at all what anyone else thought about you, what would you do differently or change in your life? 3.06K
