Really, I have to laugh because there was a whole set of stories that made me sound like the Dragon Lady, you know, ‘tough this and tough that.’ Then there is this business about ‘gooey.’ The bottom line is I am a pragmatic idealist. 524
No matter what message you are about to deliver somewhere, whether it is holding out a hand of friendship, or making clear that you disapprove of something, is the fact that the person sitting across the table is a human being, so the goal is to always establish common ground. 879
